Order Taking

Call The OC, Inc offers fully integrated web-based order taking services on a 24/7/365 basis. We have the capacity and capability to handle any call volume and any size of product catalog - from a single product to large catalog orders. Learn how Call The OC, Inc Order Taking Services can bring success to your customer service approach and sales strategy.

Sales Focused Order Taking Specialists

Our mission is to increase the percentage of calls for your campaign that convert into actual sales. We specifically train our agents to handle each call as a valuable sales opportunity and use cross-sells and up-sells to increase the value of each order. Furthermore, to ensure quality assurance and quality service, our call center agents are fully trained as Certified Order Taking Specialists before taking calls from your sales line.

Streamlined Sales Channels

Using a web enabled call center allows our agents to enter orders through your existing e-commerce website, thus streamlining sales and fulfillment channels. If an e-Commerce page is not already in place, Call The OC, Inc will build one for you, allowing the convenience of real-time credit card processing, inventory tracking, and integration with your fulfillment house.

Front Line FAQ Support

As a value-added partner, Call The OC, Inc can take your orders and handle front-line customer inquiries. We use scripted Frequently Asked Questions (FAQs) that allow our agents to answer questions related to your business both easily and thoroughly, increasing the efficiency and effectiveness of your customers’ calls.

Live Web Chat

Call The OC, Inc recommends using our Live Web Chat services in conjunction with this service.  Simply add a link on your website and we can assist visitors to your website with frequently asked questions about your company, products or services.